Faster, smarter paper purchasing with UPM's new eOrder service

Press Release 29.6.2017 15:00 EEST

(UPM, Helsinki, 29 June 2017 at 14:00 EET) - UPM celebrates a digital milestone in 2017 with the launch of its new eOrder service, a groundbreaking online tool enabling speedy, transparent 24/7 order fulfilment through an intuitive, hassle-free digital interface.

The pioneering eOrder tool forms part of UPM's existing Customer Online (COL) portal, which already offers paper customers a variety of convenient services such as real-time order status tracking, access to account history, invoicing and inventories, product browsing, e-claims and sample requests.

With eOrder, real-time service now extends to the actual ordering process. The customer simply logs in, selects the product, the desired quantity and delivery date. The order is then submitted and processed automatically. The process is intuitive and easy to master, enabling customers to order paper online anytime and anywhere: their delivery is now literally only a few clicks away.

The new tool marks a radical enhancement of the Customer Online (COL) portal as it takes UPM's digital services a significant step beyond just information-sharing.

"The eOrder tool is more than just a convenient order channel. It is automatically aligned with our business processes and IT infrastructure, so we can give speedy confirmation of our delivery capabilities. We can guarantee our promise to the customer from the very moment the order is placed," explains Mark Hatfield, Director of E-Business at UPM Paper ENA.

The official external rollout of eOrder began at the start of 2017 following a series of customer trials and fine-tuning last year. "External implementation will be expanded in years to come based on our experiences this year," reveals Hatfield.

The initial feedback from customers has been encouraging. "If you can use Amazon, you know how to place an order with eOrder, it's not more difficult. And you can see the delivery date right away; you don't have to wait for a confirmation," states Bastian Steinmetz from Steinmetz Briefumschläge in Schenefeld, Germany.

The new eOrder service marks a natural continuation of UPM's benchmark-setting work as a digital pioneer. The palette of online services offered by UPM is unmatched by any other operator in the paper sector.

Although UPM will continue working to offer speedy, convenient online services - with a future focus on mobile apps - Hatfield hastens to add that personalized service will always remain part of the portfolio. "We've always wanted to build alternative channels for our customers to work with us, but this doesn't mean that digital platforms will ever replace traditional face-to-face services," he concludes.

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For further information please contact:
Mark Hatfield, Director of E-Business, UPM Paper ENA,, tel. +17732305309

UPM, Media Relations
Mon-Fri 9.00-16.00 EET
Tel. +358 40 588 3284

UPM Paper ENA (Europe and North America) is the world's leading producer of graphic papers, offering an extensive product range for advertising and publishing as well as home and office uses. The high performing papers and service concepts of UPM add value to our customers' businesses, while actively fulfilling demanding environmental and social responsibility criteria. With headquarters in Germany, UPM Paper ENA employs approximately 8,000 people. To learn more about UPM Paper ENA visit:

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Through the renewing of the bio and forest industries, UPM is building a sustainable future across six business areas: UPM Biorefining, UPM Energy, UPM Raflatac, UPM Specialty Papers, UPM Paper ENA and UPM Plywood. Our products are made of renewable raw materials and are recyclable. We serve our customers worldwide. The group employs around 19,300 people and its annual sales are approximately EUR 10 billion. UPM shares are listed on NASDAQ OMX Helsinki. UPM - The Biofore Company -

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