Welcome to UPM Customer Online!

UPM Customer Online (COL) is a Web Service for Paper customers. This Web Service (extranet) contains relevant data both for daily operations as well as different reporting needs. It offers our customers a chance to make several transactions on the Internet.
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Log in to COL


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Taking digital to the next level

In today's real-time, online world, customers demand speedy, transparent order fulfilment. UPM is keeping its finger on the digital pulse with the launch of its new eOrder service, which provides a smooth and intuitive 24/7 paper purchasing experience. 

To say that digital technology is radically changing the way we do business is an understatement. With customers growing more digital-savvy, demand is growing exponentially for sophisticated online customer services. Continue reading »

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​How does Customer online help you in your daily work?


E-Claims is your gateway to easy claims creation. You can list and select affected packaged online, claim cost calculation based on invoice price and link claims to related Credit Notes. Attaching claim evidence (pictures, documents, etc.) is swift!

You will have visibility to all your claims, not only the ones created via COL Web Service, as well as export your data to excel. This all will reduce risk of human errors and need for routine phone calls and emails.


Personalize your Dashboard and utilize Quick Search, which brings you directly to needed info about orders, deliveries, stock and invoices.

In COL Dashboard you find relevant information about new features and notifications. UPM Twitter messages and Paper News are in your usage as well. Quick Links route you to UPM Internet sites that contain valid information about UPM Paper, for example UPM Certificate’s Finder.
UPM’s European customers are also provided with Delivery certificate confirmations, required for intra-community deliveries from Germany.

Sample Paper

If you are an European customer, you can easily order unprinted paper samples. Sample request is routed to relevant Customer Service person, who will handle it without any delays.

You will also have a list of your requests, so it is very easy to follow up the status of requests, as well as delivered requests.